How can we help you today?

Sign in, open Settings and select Verification. You'll be asked for a government-issued ID and a quick liveness check. Most submissions are reviewed within minutes, though some regions may take up to 24 hours. Verification requirements vary by jurisdiction and are needed before you can deposit fiat or trade.

Crypto deposits are credited once the network reaches the required number of confirmations, which usually takes a few minutes but depends on the asset and network load. Withdrawals are typically processed within minutes after any security review. Fiat timings depend on the local payment method — see the Fees page for method-by-method details.

On the Sign in screen, choose "Forgot password" and follow the link sent to your registered email. For your protection, withdrawals are paused for 24 hours after a password reset. If you no longer have access to your email or 2FA device, contact support so we can help you recover the account safely.

Client assets are held predominantly in segregated cold storage with institutional-grade controls, and the platform operates under licenses across 10+ regions. You can add further protection with two-factor authentication, an anti-phishing code and withdrawal address allow-listing in your security settings. We will never ask for your password or 2FA codes by email or chat.