Privacy Policy
How OSL-TRADE collects, uses and protects your personal data across our trading, payment and account services.
This template Privacy Policy explains how OSL-TRADE (“OSL-TRADE”, “we”, “us” or “our”) processes personal data when you visit our websites, create an account, or use our trading and payment services. OSL-TRADE is a placeholder brand and this document is provided for a demonstration site — it is general information, not legal advice, and should be reviewed by qualified counsel before any real-world use.
1. Introduction
We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable data-protection laws, including the EU and UK General Data Protection Regulation (GDPR) and equivalent frameworks in the regions where we operate. This policy applies to all individuals whose data we process, including account holders, prospective customers, business contacts and website visitors.
Where a specific product, jurisdiction or contract imposes additional privacy requirements, those supplemental terms apply alongside this policy. If there is a conflict, the more protective standard for you generally prevails.
2. Data we collect
We collect the categories of personal data necessary to provide a regulated financial service and to meet our legal obligations. The specific data depends on how you interact with us.
- Identity and verification data — full name, date of birth, nationality, government-issued identification, and photographs or video collected during know-your-customer (KYC) and anti-money-laundering (AML) checks.
- Contact data — email address, phone number, postal address and preferred language.
- Account and transaction data — trading activity, order history, deposits, withdrawals, wallet addresses and balances.
- Technical data — IP address, device identifiers, browser type, operating system and log data generated when you use our sites and apps.
- Communications — records of your contact with our support, sales and compliance teams.
3. How we use data
We use personal data to operate, secure and improve our services, and to comply with the regulatory obligations that apply to a licensed digital-asset business. Typical purposes include:
- Opening and administering your account and executing your trades, conversions and payments.
- Verifying your identity and screening against sanctions, fraud and financial-crime watchlists.
- Detecting, investigating and preventing security incidents, fraud and market abuse.
- Providing customer support and responding to your requests.
- Sending service, security and — where permitted — marketing communications, which you can opt out of at any time.
- Meeting our legal, tax, audit and regulatory reporting duties.
4. Legal bases
Where data-protection law requires a legal basis for processing, we rely on one or more of the following: performance of a contract with you; compliance with a legal or regulatory obligation; our legitimate interests in operating a secure and effective platform; and, where applicable, your consent.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms, and we do not process your data in ways you would not reasonably expect. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, tax and regulatory retention requirements. For a regulated financial service, record-keeping obligations often require us to hold identity and transaction records for a number of years after your relationship with us ends.
When data is no longer required, we delete it or irreversibly anonymise it so that it can no longer be associated with you.
8. Your rights
Subject to applicable law, you may have the right to access the personal data we hold about you, to request correction or deletion, to restrict or object to certain processing, to data portability, and to withdraw consent. Where automated decision-making is used, you may have the right to request human review.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request, and some rights are subject to conditions and exemptions — for example, where we are legally required to retain certain records.
9. International transfers
OSL-TRADE operates across multiple regions, so your personal data may be transferred to and processed in countries other than the one in which you reside. Where we transfer data across borders, we put appropriate safeguards in place, such as standard contractual clauses, adequacy decisions or equivalent mechanisms recognised under applicable law.
These safeguards are designed to ensure your data continues to receive a level of protection consistent with the standards described in this policy, regardless of where it is processed.
10. Contact
If you have questions about this Privacy Policy, wish to exercise your rights, or want to reach our data-protection team, please contact us or visit the Support Center. For related documents, see our Terms & Conditions and Risk Disclosure.
This document is a template published on a prototype site and does not constitute legal advice. It should be adapted and reviewed by qualified professionals before being relied upon.